We Have Upgraded Your
Online & Mobile Banking Experience
Kentland Bank is introducing a new digital banking platform designed to make managing your finances faster, easier, and more secure.
What this means for you
Same Login
Continue using your existing username and password.
New Mobile App
Mobile banking users will download our new Kentland Bank mobile banking app.
Improved Experience
Enjoy a modern interface and enhanced security features.
What to Expect When You First Log In
Step 1
Log in with your existing username and password
Step 2
Accept the updated digital banking terms
Step 3
Complete a quick security setup
Step 4
Access your upgraded digital banking dashboard
Download the new Kentland Bank mobile banking app today
Frequently Asked Questions
🔐 Logging In & Getting Started
Do I need to enroll again?
No. Use your existing username and password to log in.
Why am I being asked to verify my identity?
This is part of the new system’s security. You’ll receive a code by text, phone call, or authentication app.
What if I don’t receive my verification code?
Double-check your contact information and try another delivery option. If you still have trouble, contact us and we’ll help.
Will I need to create a new password?
Your current password will not change, unless it doesn't meet the new security requirements; you'll be prompted to update it.
📱 Mobile App
Do I need to download a new app?
Yes. Our upgraded platform requires a new mobile app.
Will my old app still work?
No. As of April 14th, 2026 at 9am, the old Kentland Bank app will not work.
Where can I download the new app?
You can download it from the App Store or Google Play by searching “Kentland Bank".
🔔 Alerts & Settings
Will my alerts carry over?
No. You’ll need to set up your alerts again in the new system.
Where do I set up alerts?
Go to your account, then select alert preferences to customize your notifications.
Do I need to let you know if I’m traveling?
It’s a good idea. Letting us know before you travel, especially out of state or internationally, helps avoid any unexpected card issues.
You can add a travel notice directly in your online banking by going to Settings → Travel Notices.
Disclaimer:
Travel notes should be placed at least 3 business days prior to your travel plans.
Already at your destination? Reach out to our debit card department for immediate assistance at 800-850-5155, option 2.
💸 Transfers & Payments
Will my scheduled transfers still work?
Yes, most scheduled transfers will carry over.
What about Bill Pay?
Your payees and scheduled payments should remain the same, but we recommend reviewing them after logging in.
Will my connections to other apps and services still work?
If you’ve connected your account to other apps or services, like budgeting apps, payment apps (like Venmo or PayPal), or anything that links to your bank account, those connections may need to be reconnected after the upgrade.
We recommend checking any apps or services you use to make sure everything is still working as expected.
💻 Features & Account Information
What’s different in the new system?
You’ll notice a cleaner layout, easier navigation, and improved tools for managing your accounts, transfers, and alerts.
Will my account numbers change?
No. Your account numbers stay the same.
🔒 Security & Trouble Shooting
Is this new system secure?
Yes. This upgrade includes enhanced security features to better protect your information.
I’m having trouble logging in. What should I do?
Start by using the “Forgot Password” option. If that doesn’t work, contact us and we’ll walk you through it.
Who do I contact if I need help?
You can call us at 800.850.5155 or 219.474.5155.
- Select Option 1 for help with online banking
- Select Option 5 for all other account questions, where you can choose your local branch
We’re here to help and will get you to the right person quickly.
