FAQS

Signing up for Online Banking is quick and easy! To start, just print a personal or business application from our webpage www.kentlandbank.com, or stop in any branch location for an application. Fill out the necessary information, sign a copy, and send or drop it off at one of our conveniently located branch offices. Hours and branch locations are listed on our webpage.

Kentland Bank utilizes several layers and types of security and monitors activity. Users are provided an ID, password and choose a watermark. If you do not see your watermark, reenter your User ID to see if your watermark appears. If not, do not continue, but call the bank to report. Users also choose and answer security questions that help us identify you. In order to prevent unauthorized access to your accounts, we use a time-out feature, which requires the user to log in again after a 10-minute period of inactivity. Additionally, if more than three unsuccessful attempts are made to access your accounts, the User ID is “locked” and an email is sent to you stating “three unsuccessful attempts to log in have failed, please contact us”. It is very important that you log out once you have completed your online banking session and then close your browser session. It is your responsibility to protect your User ID, password, watermark picture and security question answers. Never share access to your accounts. All transactions are transmitted using Secure Socket Layer (SSL) protocol to ensure all data is adequately encrypted. Encryption converts plain text into a code that makes the information unreadable to anyone except the intended recipient. All of these security measures work together to ensure a secure online banking experience.

  WARNING : Phishing Scams--  Never fall victim to a phishing scam requesting your private information! Kentland Bank will never send communications by e-mail, fax, text or mail requesting to verify personal information such as social security number, debit card or account number(s), pin number or login information. Any requests of this kind should be considered fraudulent. Please report any suspicious request for information to your local branch.

Online Banking allows our customers secure and convenient access to their accounts using the Internet, day or night, any day of the year. Here are some of the convenient functions available with Online Banking:

• View up-to-the-minute information and transactions on all deposit accounts and loans.
• View and print images of your checks and deposits, front and back.
• View and print in text format the last three deposit account statements.
• Transfer money between accounts; set up recurring transfers and loan payments.
• Send secure email question(s) to our Online Banking Coordinators.
• Order checks for your checking accounts.
• Authorize bill payments electronically or by check.*

* Additional application and approval is required

You can contact your local Kentland Bank branch should you forget your password. After three unsuccessful attempts at logging in to Online Banking, your account will be “locked”. You may call during regular business hours, Monday through Saturday for assistance.

You can also get set up for Password Self-Reset. While in NetTeller, go to Options, then Modify Personal Settings. There you will find Password Reset Question and Password Reset Answer. Fill in the blanks with your own question and answer. Click Submit. Your are now set up for Password Self-Reset!

Go to: Options tab (to manage & organize your online account information) This page gives you the option to change your password or NetTeller ID (Alias), your email address, account names, display options and more. Once you change your NetTeller ID (Alias), you do NOT need to change it again, as it will remain the same, as will your 12 digit NetTeller ID assigned at setup. You will, however, be required to change your password every 120 days.

Under Personal ID Password: With this option, you can change your password at any time and as many times as you wish. The password you choose must be between 6 and 25 characters in length and must be a combination of letters and numbers. Please do not use a starting number in your password. (Read “Password Helpful Hints” for more information on choosing secure passwords)

YES!  We recommend that each account owner have his or her own Online Banking ID and password. Each owner will have access to these joint accounts. By each owner having their own Online Banking ID, it helps to track transactions by user. Make sure that transactions such as transfers, loan payments and bill payments are communicated to avoid double entries.

Kentland Bank Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application (App), depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, check deposits, transfer funds, pay bills, view statements and find nearest ATM or financial center.

Kentland Bank Mobile Banking is available via three different channels: Web browser, Downloadable application (App), and Text.

There is currently no charge associated with the service. Kentland Bank reserves the right to charge a per deposit item fee. Any fee charged will be disclosed to you prior to your deposit. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

Yes, Kentland Bank Mobile Banking utilizes best practices, such as HTTPS, 128-bit SSL encryption, password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your phone is lost or stolen, the service can be disabled by calling us at 219-474-5155 during business hours.

Yes. A text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

No, you need to have a NetTeller ID and Password to utilize mobile banking. To apply go to kentlandbank.com and complete the NetTeller Application and follow the instructions for online banking access.

Yes, you will use the same User ID and Password for NetTeller Online Banking as you do for Kentland Bank Mobile Banking.

Kentland Bank Mobile Banking will store up to 14 days of transaction history information. However, the previous six months of account statements are available.

Kentland Bank Mobile Banking supports all wireless carriers. If your mobile device can obtain an internet connection, you can access Kentland Bank’s Mobile Banking.

Kentland Bank Mobile Banking is supported on most mobile devices with a mobile web browser that supports cookies. In addition, the mobile application (App) is currently available on iPhone (iOS) and Android devices.

Type www.kentlandbank.com in to your phone's mobile browser (Safari, Chrome, Firefox, etc.) This will bring up a mobile-friendly version of Kentland Bank's website.

If you get a new phone, but still have the same phone number, all you have to do is download the Kentland Bank Mobile App to your new phone. If you get a new phone and a new phone number, you will have to download the Kentland Bank Mobile App to your new phone and re-enroll in Mobile Deposit Capture.

Kentland Bank Mobile Deposit is a convenient, easy way to deposit checks from your mobile device into one of your accounts. With the Kentland Bank Mobile Banking Application (App) you can take a photo of your check, enter the amount and securely submit your deposit for processing.

There is currently no charge associated with this service. Kentland Bank reserves the right to charge a per deposit item fee. Any fee charged will be disclosed to you prior to your deposit. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

If you are eligible to use Kentland Bank Mobile Deposit you will be able to access the Mobile Deposit option after you log in to use Kentland Bank Mobile Banking. You must also have a deposit eligible account, such as a checking account, to use this feature.

You must have an Android mobile device or iPhone to use Kentland Bank Mobile Deposit. Older iPhones and devices without a camera are not supported. The iPod touch is not supported at this time. iPad App is coming soon!

You must also download and install the latest version of the Kentland Bank Mobile Banking App to have access to the Kentland Bank Mobile Deposit feature.

Before you begin, properly endorse your check. The endorsement should read “Mobile Deposit Only Kentland Bank” with the owner’s signature. You should place your check on a dark, flat surface with good lighting when taking the photo of your check.

1. Sign in to Kentland Bank Mobile Banking, and select the “Mobile Deposit” option under Internet Banking.
2. Select the “Deposit Check” option and navigate to the Deposit Check screen.
3. Select the “Account” field to select a deposit eligible account.
4. In the “Amount” field, enter the amount of the check you are depositing. Be certain the entered amount matches the amount on the check.
5. In the “Memo” field, you can enter a short phrase to describe what you are depositing. This is an optional field.
6. Now you are ready to take a picture of your check. Select “Check Images”. Choose either the “Front” or “Back” camera button to take a photo of your check.   Try to align the check image with the Camera viewfinder frame, capturing all four corners of the check. Be sure to take a photo of the check side that matches the helper text: “Front” or “Back” in the viewfinder.
7. Select the camera or shutter icon in the viewfinder to take the picture. If the previews look correct, select the “DONE” button. If not, simply tap the “Cancel” button and try again.
8. After you have successfully taken photos of your check, you will see small thumbnail image previews on the Kentland Bank Mobile Deposit screen. Select “Done” when you are satisfied with the pictures.
9. After all the required fields are completed, click the “Submit” button. Note: The button should be green now.

You will receive a message telling you if your deposit has been accepted or not. You will also receive a confirmation email to the email address

No. Successfully submitting your check images with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary. Check your “Deposit History” to see your deposit status.

Kentland Bank Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

All text messages should be sent to 39257.

Kentland Bank Text Banking will work on any text message (SMS) capable phone.

No. You will only receive messages when you specifically request them with one of the Kentland Bank Text Banking commands or if you subscribe to Mobile Alerts.